If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
The return package should contain all the contents that came with the original delivery and still be in a good condition.
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing);
- you receive the wrong item;
- you do not want the product you have received (but you must return the item at your expense and the item must be unused).
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 14 days after the order is delivered. You can do it by sending a message on Contact Us page.
All products must be returned to the warehouse they were dispatched from. For this reason, products ordered from our US or EU warehouse should not be returned to the CN or HK ones, and vice-versa.